{"product_id":"award-winning-customer-service-101-ways-to-guarantee-great-performance","title":"Award Winning Customer Service: 101 Ways to Guarantee Great Performance","description":"\u003cp\u003e\u003cstrong\u003eOffers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eDelivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.\\\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eAward-Winning Customer Service\u003c\/em\u003e is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more.\u003c\/p\u003e\n\u003cp\u003eContaining 101 effective tips in all, unique \"When this happens, try this\" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.\u003c\/p\u003e","brand":"Renee Evenson","offers":[{"title":"Softcover","offer_id":51669634974002,"sku":"9780814474549","price":13.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/7934\/0850\/files\/9780814474549.jpg?v=1787958384","url":"https:\/\/53rdstreetbooks.com\/products\/award-winning-customer-service-101-ways-to-guarantee-great-performance","provider":"53rd Street Books","version":"1.0","type":"link"}