{"product_id":"nincompoopery-why-your-customers-hate-you-and-how-to-fix-it","title":"Nincompoopery: Why Your Customers Hate You--and How to Fix It","description":"\u003cp\u003e\u003cstrong\u003eCEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.\u003c\/p\u003e\n\u003cp\u003eIn \u003cem\u003eNincompoopery\u003c\/em\u003e, Brandt leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy.\u003c\/p\u003e\n\u003cp\u003eIt usually starts by asking simple questions, such as:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhy should our customers have to rekey their data multiple times to make a single purchase?\u003c\/li\u003e\n\u003cli\u003eWhy are there four levels of approval just to order basic supplies?\u003c\/li\u003e\n\u003cli\u003eWhy can’t we get qualified candidates for open positions, or provide new employees with decent training?\u003c\/li\u003e\n\u003cli\u003eIn short: How did we become such nincompoops? And when will we stop?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eBrandt has worked with hundreds of companies to help them outwit competitors, and in this book, he shares his unique blueprint for success. \u003cem\u003eNincompoopery\u003c\/em\u003e offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side.\u003c\/p\u003e","brand":"John R. Brandt","offers":[{"title":"Hardcover","offer_id":51669551186226,"sku":"9781400213672","price":17.49,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/7934\/0850\/files\/9781400213672.jpg?v=1787958301","url":"https:\/\/53rdstreetbooks.com\/products\/nincompoopery-why-your-customers-hate-you-and-how-to-fix-it","provider":"53rd Street Books","version":"1.0","type":"link"}