{"product_id":"zap-the-gaps-target-higher-performance-and-achieve-it","title":"Zap the Gaps!: Target Higher Performance and Achieve It!","description":"\u003cp\u003e\u003cstrong\u003e\u003cem\u003e\u003c\/em\u003eIn the bestselling tradition of \u003cem\u003eThe One Minute Manager\u003c\/em\u003e, \u003cem\u003eZap the Gaps\u003c\/em\u003e combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eManagers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In \u003cem\u003eZap The Gaps\u003c\/em\u003e, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:\u003c\/p\u003e\u003cul g-go for the shoulds\u003e\n\u003cli a-analyze the is\u003e\n\u003c\/li\u003e\n\u003cli p-pin down the causes\u003e\n\u003c\/li\u003e\n\u003cli s-select the right solutions\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e","brand":"Ken Blanchard","offers":[{"title":"Hardcover","offer_id":51734160015666,"sku":"9780060503000","price":15.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/7934\/0850\/files\/9780060503000.jpg?v=1788761140","url":"https:\/\/53rdstreetbooks.com\/products\/zap-the-gaps-target-higher-performance-and-achieve-it","provider":"53rd Street Books","version":"1.0","type":"link"}