Moments of Truth
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
Additional Information
- Contributor(s): Jan Carlzon
- ISBN-13: 9780060915803
- Publish Date: 03/07/1989
- Publisher: Harper Business
- Format: Trade Paperback
- Language: English
- Age Range: Adult
- Pages: 160
Moments of Truth
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Regular price$17.99
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